Client Relationship Specialist, Burnaby BC Canada

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Postby daphid » Wed Aug 12, 2015 4:00 pm

Located in Burnaby, British Columbia, the Swiss Water Decaffeinated Coffee Company is an innovative, growing and socially conscious coffee company where every employee contributes to our success! Want to work in a dynamic company, have a strong work ethic, and dig coffee? We want to hear from you!

The Opportunity:
We are looking for a Client Relationship Specialist to add to our team!
Under the general direction of the Customer Service Manager, the Client Relationship Specialist effectively manages the process of customer coffee orders from initial contact through completion and delivery.

RESPONSIBILITIES:
• Manage the customer order process from inquiry to delivery.
• Quote inventory and pricing linked to availability, production timing, and pricing strategies
• Follow-up to ensure all orders in the system are effectively managed to meet agreed-to expectations consistent with our goals and objectives
• Timely communication with customers to maintain contact frequency, customer satisfaction and loyalty while addressing and/or identifying issues and opportunities
• Maintain an understanding of available sales and marketing programs and leverage where appropriate to build customer sales and loyalty
• Attend trade shows and industry events (up to four per year) to strengthen existing customer relationships, generate leads and promote the benefits of the SWISS WATER® Process
• Participate in regular team planning sessions.
• Work with customers to ensure consistency in ordering and meeting established objectives.
• Participate in daily coffee cuppings and in internal coffee education sessions.
• Contribute to continuous improvement both personally and for the benefit of the organization

KNOWLEDGE AND QUALIFICATIONS:
• Passionate about coffee!
• Very effective communication skills (listening/spoken/written)
• Strong customer service skills and demonstrated relationship building abilities (including problem solving and opportunity identification)
• Professional “people-person” who willingly engages with others
• Detail oriented and well organized
• Minimum of 1 year of coffee industry experience, ideally in specialty coffee
• 2+ years Sales and/or Marketing experience, ideally in food and beverage industry

EDUCATION:
• Post-secondary diploma or degree preferred.

We are located in Burnaby, BC near the Lake City Way Sky Train station.
We offer a competitive compensation package including benefits, RRSP contributions and more.

If you are interested in this opportunity, please visit http://www.swisswater.com to learn about us, and apply via email with cover letter and resume to careers@swisswater.com. Applications will be accepted until the position is successfully filled. We thank all those who apply, but only qualified candidates will be contacted.
daphid
 
Posts: 28
Joined: Thu Mar 11, 2010 8:00 pm
First Name: David
Last Name: Kastle
City: Seattle
State: WA
Zip Code: 98115
Company: Swiss Water Decaffeinated Coffee Co.
Occupation: VP
Roasting Since (Year): 1997
Website: http://www.swisswater.com
AOL: davidkastle
Location: Seattle

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